We turn up to your first install.
No-obligation on-site onboarding. One of our account managers arrives on site during your first install to ensure you capture everything - and to walk you through the EPMate app, screen by screen, job by job.
A real person, on your real job site.
Five steps, one install, zero confusion. Here's exactly what happens when you book on-site onboarding.
1. Book a first install
Tell us when and where your first job is. We confirm the site, the activity type and which account manager is coming.
2. We arrive on site
Your dedicated account manager meets your installer on the job - no boots, no hi-vis, but ready to run you through all the ins and outs to ensure installation complies.
3. Walk-through in the app
We open EPMate together and run through every screen - job creation, customer details, product scanning and photo capture.
4. Capture every piece of evidence
Geo-tagged photos, decommissioning shots, serial numbers, signed forms - we make sure nothing is missed before you leave the site.
5. Compliance-ready submission
We review the job on the spot, lodge it the same week and confirm everything is audit-clean before you drive to the next install.
We show you exactly how to capture every job.
Your account manager works through the EPMate app with your installer - geo-tagged photos, sizing, signatures and serials, all attached to the right job before you leave site.
No obligation. No invoice. Just better installs.
On-site onboarding is on us. We'd rather spend a day with your crew up front than chase missing photos after the audit.
- Dedicated account manager on site for the full first install
- Hands-on training with your installer in the EPMate app
- Photo, serial and decommissioning evidence checklist
- Live compliance review before leaving the job
- Direct phone line to your account manager after onboarding
- No obligation, no fee, no lock-in
Ready for us to come along?
Book your first install and we'll be there: get your first VEEC claim through clean.
Disclaimer: Offer valid for first-time users in metropolitan Melbourne only. Job must be created in EPMate in advance, and all relevant documents - including the VEU Fact Sheet and Statement of Rights - must be distributed to the customer beforehand.