Every install, audit-ready
The Victorian Energy Upgrades (VEU) program is regulated by the Essential Services Commission, with strict audit obligations on Accredited Persons. We manage the full compliance lifecycle for HVAC and hot water installs so your VEECs are created - and stay created.
Our four compliance pillars
A documented, repeatable process covering every regulatory checkpoint under the VEU scheme.
ESC-aligned process
Our compliance framework tracks every change to the Essential Services Commission (ESC) requirements so your installations are always assessed against the current rules.
Pre-submission audits
Each VEEC claim is reviewed by our internal audit team before lodgement - catching documentation gaps, photo issues or eligibility problems before they cost you.
Installer training
Onboarding plus ongoing training for your crew on activity requirements: HVAC and Hot Water Activities.
End-to-end record keeping
Customer agreements, eligibility evidence, removal photos, decommissioning records and serial numbers are all stored and retained on your behalf.
The data the regulator expects
Every VEU activity has a defined evidence requirement. Our app prompts your installer for exactly what's needed at the job - and uploads it directly into your compliance file.
Photo evidence
Geo-tagged before/after photos of the existing unit, the installed unit, nameplate and serial number.
Equipment data
Make, model and capacity captured against the ESC product register.
Decommissioning
Old gas hot water units, electric resistance units and inefficient ACs decommissioned and recorded as required.
Provisioning of documentation
Certain documents must be provisioned to your customers pre and post install. We got that handled for you. Stress less - install more.
VEU activities we audit & lodge
Coverage across the most common HVAC and hot water rebate activities in Victoria.
Residential & commercial space heating/cooling
Replacement of inefficient heating or cooling with high-efficiency reverse-cycle air conditioners.
Residential / Small Commercial heat pump hot water
Replacing electric resistance hot water systems with eligible heat pump units.
Residential solar hot water
Installation of eligible solar hot water systems under federal STC program.
Stop worrying about compliance
Join VEURebates and let our compliance team handle the regulatory load - so your business focuses on installs.
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