Question 1

What is VEURebates.com.au?

Accepted Answer

VEURebates.com.au is a HVAC channel for Energy Program (N0:A2204) an Accredited Person (AP) within the Victorian Energy Upgrades (VEU) program, facilitating access for HVAC installers to secure rebates, enabling installers to participate in the VEU program and benefit from its incentives.

Question 2

What is the VEU Program?

Accepted Answer

The Victorian Energy Upgrades (VEU) program, formerly known as the Victorian Energy Efficiency Target (VEET) scheme, is an initiative by the Victorian government in Australia. Its primary goal is to reduce greenhouse gas emissions by making energy efficiency improvements more affordable, accessible, and attractive to consumers. This is achieved through the creation of financial incentives that help businesses and households implement more energy-efficient technologies, including heating, ventilation, and air conditioning (HVAC) systems.

Question 3

Who is eligible to provide rebates?

Accepted Answer

Rebates are made possible by the creation of Victorian Energy Efficiency Certificates (VEECs), which can only be created by Accredited Persons. Energy Program being an Accredited Person (AP) within the Victorian Energy Upgrade Program, enables third-party installers to participate in the program by providing rebates. To be eligible to provide these rebates, one must undergo a stringent accreditation process, ensuring compliance with all relevant regulations, as verified by the government. This ensures that only qualified entities like our partners can generate and utilise VEECs to offer rebates to the end-consumers.

Question 4

What is an Accredited Person (AP)?

Accepted Answer

An Accredited Person (AP) is an entity that has been officially accredited to engage in specific activities governed by the program's regulations. For the VEU Program, Accredited Persons are authorised to create and trade Victorian Energy Efficiency Certificates (VEECs), which are instrumental in facilitating energy efficiency improvements. These certificates represent a quantifiable amount of energy savings and can be traded or sold, providing financial incentives for energy-efficient practices. The role of an Accredited Person is crucial as it ensures that the energy savings and the associated activities meet the stringent standards set by the governing body and are executed in compliance with all relevant regulations.

Question 5

How can I, as an end consumer, access the rebate?

Accepted Answer

VEURebates.com.au exclusively offers services to installers and does not directly serve retail consumers.

Question 6

What HVAC products qualify for the rebate?

Accepted Answer

The program supports a variety of HVAC brands and models that are eligible for incentives, including ERS, Gree, Daikin, Mitsubishi, among others. The categories of eligible products typically include single split reverse cycle air conditioners, multi split reverse cycle air conditioners, ducted air conditioners, and others. Please contact us to determine if the specific product you carry is approved for the program. Additionally, we can assist in nominating a product once the product approval application has been lodged with the ESC.

Question 7

Who is eligible for the rebate?

Accepted Answer

Customers eligible for the rebate must meet the following criteria: they are located in the state of Victoria; property must be at least 2 years old; they have decommissioned old, inefficient heating or cooling equipment such as central ducted or non-ducted heating systems (to maximise the incentive, a no-decommissioning scenario is also available, attracting lesser incentives); they have had a new HVAC system installed that is listed as an eligible product under the program; the lead generation, marketing activities and installation are conducted in compliance with VEU code of conduct, VEU requirements, VEET specifications and all additional regulations including Refrigerated Air Conditioning regulations, plumbing, electrical safety, and the Building Code of Australia; the installation is conducted or facilitated by an Accredited Person under the VEU Program; the installation must comply with the VBA, ESV, ARCTICK, VEET Specifications, VEU Requirements, EU Code of Conduct, Australian Consumer Law and all other applicable legislations and regulations; and (if applicable) the baseline equipment must be decommissioned according to the requirements of the VEU Program.

Question 8

What rebates are available?

Accepted Answer

The rebate amounts available through the program vary depending on the spot price of a Victorian Energy Efficiency Certificate (VEEC) and the overheads of the installer and AP. Typically, the rebate amounts range from approximately $160 to $7,500 for the end consumer.

Question 9

How can HVAC installers participate in the program?

Accepted Answer

HVAC installers are invited to collaborate with VEURebates.com.au to provide their customers with access to rebates. By partnering with us, you gain a streamlined pathway to offer these rebates, enhancing the value you deliver to your consumers.

Question 10

What services are offered by VEURebates?

Accepted Answer

VEURebates.com.au offers comprehensive support for accessing rebates under the VEU Program. Our services include: assessing consumer eligibility to determine qualification for rebates; a comprehensive training program to ensure your installations are done in a compliant way; assisting with the listing of additional products into the scheme by nominating them or lodging a product approval application; creating VEECs and facilitating rebate payments directly to you; conducting all necessary audit and compliance checks; aggregating and trading VEECs on your behalf; providing state-of-the-art software to streamline your operations, allowing you to focus on installation while we handle the administrative tasks; and offering access to a Consignment Stock Facility to enhance your cash flow. Contact us today to get onboarded and start leveraging these benefits.

Question 11

What do I need to do to start offering rebates to my customers?

Accepted Answer

To begin offering rebates to your customers, simply contact us to initiate the onboarding process. The process typically takes fewer than 1 business day to complete, after which you can start enjoying the benefits.

Question 12

Can any air conditioning installation business get rebates under the program?

Accepted Answer

No. You must collaborate with an Accredited Provider (like Energy Program) under the Victorian Energy Upgrades (VEU) program, administered by the Essential Services Commission (ESC).

Question 13

What do my installers need to do?

Accepted Answer

Installers would need to undergo a training course to ensure they have a complete understanding of the scheme, its policies and requirements. They would need to install the new HVAC equipment according to the regulations and requirements of the program and decommission the old equipment compliantly. During the onboarding stage, our team will explain and train your team on how to easily and compliantly ride every job.

Question 14

How does my business get paid?

Accepted Answer

We offer two payment options: cash payment through issuing a Recipient Created Tax Invoice (RCTI), or sending you the Victorian Energy Efficiency Certificates (VEECs) for you to trade independently.

Question 15

Who handles the compliance and auditing process for each job?

Accepted Answer

Energy Program (A2204), an Accredited Person under the VEU Program, manages all compliance and auditing processes for each job.

Question 16

Our business would like to be involved in the program. What are the next steps?

Accepted Answer

Complete the form to submit an expression of interest.

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